Shipping policy

Last updated: 25 September 2026

This Shipping Policy explains how orders placed on this online store are processed and delivered.

Where we ship
We ship to addresses within Australia only. We do not ship internationally.

Processing time
Orders are processed within 1–3 business days (excluding weekends and public holidays) after you receive your order confirmation email. You will receive another email when your order has been dispatched. Processing may take longer during busy periods, sales or public holidays.

Delivery times
Orders ship from Australian warehouses. Once dispatched, delivery usually takes 2–7 business days, depending on your location. Delivery times are estimates provided by the carrier and are not guaranteed.

Shipping options and costs
Shipping options and costs are shown at checkout before you pay:
- Standard shipping: $16 per order.
- Express shipping: $69 per order.
- Free shipping: products marked "Free shipping" ship free with standard delivery.

Tracking
Your dispatch email includes a tracking number where available. Tracking can take up to 24 hours to become active.

Delivery address
Please make sure your delivery address is correct and complete when you order. We are not responsible for orders delivered to an incorrect address supplied by the customer. If an order is returned to us because of an incorrect or incomplete address, re-delivery charges may apply.

Damaged, lost or delayed orders
Please check your order when it arrives. If it is damaged, faulty or incorrect, contact us within 48 hours through our contact form with your order number and photos of the damage, and we will make it right. If your order appears to be lost or is significantly delayed, contact us and we will work with the carrier to resolve it.

Your rights
Nothing in this policy limits your rights under the Australian Consumer Law.

Questions
Please use our contact form here.